Behavioural Sleep Solutions

Privacy Policy (UK GDPR Compliant)

Last updated: 06 December 2025

Behavioural Sleep Solutions is operated by Jodie Fielder Consulting Ltd ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains:

  • What personal information we collect

  • Why we collect it and our lawful basis

  • How we store and protect your data

  • Your rights under UK GDPR

  • How to contact us

1. Data Controller

Jodie Fielder Consulting Ltd
Trading as Behavioural Sleep Solutions
Company No.: [Insert]
Email: [Insert business email]
Address: [Insert business address or registered office]

2. Personal Data We Collect

We may collect and process the following categories of data:

2.1 Client Identity & Contact Information

  • Name, address, email address, telephone number

  • Emergency contact details (if provided)

2.2 Child Information (provided by parent/guardian)

  • Name, age, development information

  • Sleep routines, schedules, behaviours

  • Relevant health information necessary for safe service provision

2.3 Service & Communication Data

  • Notes from consultations

  • Sleep logs, questionnaires, diaries

  • Emails, messages, and call histories

2.4 Payment Information

Payment is processed through external providers (e.g., Stripe, PayPal, Squarespace). We do not store or access full card details.

2.5 Website & Technical Data

  • IP address, browser type, device data

  • Cookie information (see Cookie Policy)

We do not knowingly collect data from anyone under 18 directly; all child data is provided by parents/guardians.

3. Lawful Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

3.1 Contractual Necessity

To deliver sleep support services, including:

  • Assessing your child's sleep needs

  • Creating personalised sleep plans

  • Providing follow-up support

3.2 Legitimate Interests

For:

  • Business administration

  • Improving services

  • Protecting safety and wellbeing

3.3 Consent

Used for:

  • Sharing testimonials (only with explicit written consent)

  • Sending optional marketing emails

3.4 Legal Obligation

For compliance with:

  • Tax and accounting laws

  • Safeguarding duties

3.5 Vital Interests

If we believe a child or adult is at risk of harm and disclosure is required.

4. How We Use Personal Data

We may use your information to:

  • Deliver sleep consultancy services

  • Communicate with you about appointments or updates

  • Create personalised programmes

  • Maintain records for legal and safeguarding purposes

  • Improve our website, services, and resources

  • Handle payments and invoicing

We do not sell or share your data for marketing purposes.

5. Data Sharing

We may share your information only with:

  • Secure payment processors

  • Email and scheduling platforms

  • Professional advisors (e.g., accountants) where required

  • Safeguarding authorities if legally obligated

All third parties are required to comply with UK GDPR.

We do not share data outside the UK unless the provider has appropriate safeguards in place (e.g., ICO-approved mechanisms).

6. Data Security

We take reasonable technical and organisational measures to protect your data, including:

  • Encrypted storage (e.g., OneDrive, SharePoint)

  • Password-protected systems

  • Access restricted to essential personnel only

  • Use of secure email and document systems

Despite safeguards, no online system is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary:

  • Client records: up to 7 years after services end (for legal purposes)

  • Sleep logs/plans: up to 3 years

  • Emails/messages: up to 3 years

  • Financial records: 6 years (HMRC requirement)

After these periods, data is securely deleted.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (in certain circumstances)

  • Object to processing

  • Withdraw consent (where consent is used)

  • Request data portability

To exercise any rights, contact: [Insert business email].

9. Safeguarding Disclosures

If information suggests a child or adult is at risk, we may share relevant information with safeguarding authorities. This is a legal obligation and does not require consent.

10. Cookies

Our website uses cookies for functionality, analytics, and performance. Full details are available in our Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website.

12. Contact Information

If you have any questions or concerns about this policy or your data, contact:

Behavioural Sleep Solutions
Email: jodie@behaviouralsleepsolutions.co.uk
Address:

71–75 Shelton Street,

Covent Garden
London
WC2H 9JQ
United Kingdom